Collections Specialist

Required Experience: 

  • Experience with debt collection or accounts receivable file management

  • Experience working with, and directing compliance programs

  • 1-3 years experience working in an office environment

  • Bachelor’s Degree or combination of experience/education

Required Skills:

  • Excellent written and communication skills

  • Experience with all Microsoft Office products, including Word, Excel, SharePoint and Planner

  • Experience with database management

  • Ability to independently manage complex matters in a fast paced legal environment

  • Ability to communicate with individuals with language barriers

Hiring Need: 1 Collections Specialist to support 2-4 attorneys

Location: Rochester, NY

Job Duties: 

  • Responsible for intake of new files. Includes analysis of facts surrounding file, and ensuring all relevant and necessary documents have been received and filed accordingly

  • Analyze file(s) to identify responsible individuals for claimed debts within restrictions and limitations of HIPAA and FDCPA and relevant contract

  • Consult with and update attorney, obtaining attorney approvals and review as necessary

  • Draft and follow up on outstanding demand letters

  • Accurately track compliance with prevailing law on each file for FDCPA

  • Engage in follow-up telephone calls with adverse parties

  • Accurately and timely track status of collection actions using Microsoft SharePoint note taking application

  • Planning and executing quarterly internal training to update staff on best practices for compliance

  • Prepare draft monthly reports to clients regarding pending matters

  • Personal service of documents to defendants at skilled nursing facilities as needed, or to others within Monroe County based on firm’s needs

  • Other duties as assigned by the Senior Paralegal, or by supervising attorney(s)

To apply for this position, please send your resume in strictest confidence via email to Virginia Sandberg at