Collections Specialist

Required Experience: 

  • Experience with debt collection or accounts receivable file management

  • Experience working with, and directing compliance programs

  • 1-3 years experience working in an office environment

  • Bachelor’s Degree or combination of experience/education

Required Skills:

  • Excellent written and communication skills

  • Experience with all Microsoft Office products, including Word, Excel, SharePoint and Planner

  • Experience with database management

  • Ability to independently manage complex matters in a fast paced legal environment

  • Ability to communicate with individuals with language barriers

Hiring Need: 1 Collections Specialist to support 2-4 attorneys

Location: Rochester, NY

Job Duties: 

  • Responsible for intake of new files. Includes analysis of facts surrounding file, and ensuring all relevant and necessary documents have been received and filed accordingly

  • Analyze file(s) to identify responsible individuals for claimed debts within restrictions and limitations of HIPAA and FDCPA and relevant contract

  • Consult with and update attorney, obtaining attorney approvals and review as necessary

  • Draft and follow up on outstanding demand letters

  • Accurately track compliance with prevailing law on each file for FDCPA

  • Engage in follow-up telephone calls with adverse parties

  • Accurately and timely track status of collection actions using Microsoft SharePoint note taking application

  • Planning and executing quarterly internal training to update staff on best practices for compliance

  • Prepare draft monthly reports to clients regarding pending matters

  • Personal service of documents to defendants at skilled nursing facilities as needed, or to others within Monroe County based on firm’s needs

  • Other duties as assigned by the Senior Paralegal, or by supervising attorney(s)

To apply for this position, please send your resume in strictest confidence via email to Virginia Sandberg at vsandberg@lawpf.com