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Collections Technition 

Location: Rochester, NY (ON SITE)

Pay: $20-$28 (Dependent on years of relevant work experience and work production)


Required Experience

  • Experience with debt collection or accounts receivable file management

  • Experience working with, and directing compliance programs

  • 1-3 years experience working in an office environment

  • Bachelor’s Degree or combination of experience/education

Job Duties:

  • Responsible for intake of new files. Includes analysis of facts surrounding file, and ensuring all relevant and necessary documents have been received and filed accordingly

  • Analyze file(s) to identify responsible individuals for claimed debts within restrictions and limitations of HIPAA and FDCPA and relevant contract

  • Consult with and update attorney, obtaining attorney approvals and review as necessary

  • Draft and follow up on outstanding demand letters

  • Accurately track compliance with prevailing law on each file for FDCPA.

  • Engage in follow-up telephone calls with adverse parties.

  • Accurately and timely track status of collection actions using Microsoft SharePoint note taking application

  • Planning and executing quarterly internal training to update staff on best practices for compliance.

  • Prepare draft monthly reports to clients regarding pending matters.

  • Personal service of documents to defendants at skilled nursing facilities as needed, or to others within Monroe County based on firm’s needs.

  • Other duties as assigned by the Senior Paralegal, or by supervising attorney(s).​


Required Skills

  • Excellent written and communication skills

  • Experience with all Microsoft Office products, including Word, Excel, SharePoint and Planner

  • Experience with database management

  • Ability to independently manage complex matters in a fast paced legal environment

  • Ability to communicate with individuals with language barriers

Here are a few examples of what you'll get for the great work you provide:

  • 401(k) matching

  • Dental insurance

  • Health insurance

  • Life insurance

  • Employee discount

  • Paid time off

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